01Can you automate order and booking emails?
Yes. When an order is accepted or a booking is confirmed, your system can send the customer an email with the details and next steps. Your team gets the update too. We check the connected systems and agree the workflow, editable settings and running costs before building.
02Can you send booking and payment reminders?
Yes. Send appointment reminders before a booking or payment reminders when an invoice is due. The workflow checks the current status so paid invoices and cancelled bookings leave the reminder queue. We check the connected systems and agree the workflow, editable settings and running costs before building.
03Can my system generate PDF invoices?
Yes. Create a branded PDF invoice from the customer and order details, then email it or make it available to download. Your team can review and approve it before it goes out. We check the connected systems and agree the workflow, editable settings and running costs before building.
04Can you stop us entering the same details twice?
Yes. Connect your website, CRM, booking or order system so the same customer details reach the right record and teammate. We build the handoffs around your process, including any approvals your team needs. We check the connected systems and agree the workflow, editable settings and running costs before building.
05Can you replace paid apps with custom business software?
Yes, when a tailored workflow is a better fit. We review what each app does, the records and connections you need, then compare the custom build, hosting, email delivery and maintenance costs with the subscriptions it could replace. Keep useful existing tools and replace the parts that do not fit your business. There is no required PandaCodeGen monthly plan, but connected providers may still charge for their services.
06Can you replace spreadsheets with a customer portal or staff dashboard?
Yes, when a defined application solves the workflow. We map the records, repeated data entry, approvals and users, then scope one complete process for the first release. The quote lists the screens, permissions, integrations, data migration and ongoing costs. Your team reviews a working workflow before launch rather than buying an undefined software package.
07Can our public website be found in AI search while the CRM stays private?
Yes, these have separate access requirements. Public service, product or help pages can receive the agreed search setup while customer and staff records remain private. We do not expose the CRM for SEO. Ongoing work on public-page visibility is quoted separately.
08What does custom software development include?
We scope the screens, user roles, data and connections needed for a specific job: a customer portal, staff dashboard, reporting tool or web application. The plan includes who can see and change each record, what happens when a connected service fails, and how your team will test the first release. Hosting, usage charges and ongoing support are listed separately.
09What can our team change itself?
We agree the editable fields during scoping. Content, labels and routine settings can live in an admin screen; new rules, permissions and screens are development work. The handover lists the boundary.
10How long does a custom application take?
The answer depends on users, data, integrations and review cycles. We plan the first useful release, identify dependencies and put dates in the written proposal before work starts.
11Who owns the code?
The accepted terms state the licences and handover. Our published ownership position is that source code, design files, CMS models, documentation and production accounts are transferred to or created under client control.
12Can you build an AI assistant from our own information?
We can scope a customer or staff assistant around approved guides, policies and records. The proposal names which sources it may read, which answers need source links, who can see private material, and when a person should take over. We test the agreed questions and failure cases before launch.
13What belongs in the first release of a SaaS product?
We begin with the users, the job they need to complete and the records involved. Login, permissions, billing, integrations and administration are included only where that first release needs them; the written plan names acceptance checks and what can wait for real usage.